Financial Services - Cashiers and Student Accounts Office
Student Refund Process
Every Monday throughout each term, the Cashiers and Student Accounts Office processes a report that reflects each student who has a credit on their account. This credit could be the result of an overpayment or from an adjustment on the student account. Once the report is completed, a job is submitted to produce a refund for each eligible student. Students can receive these refunds in one of the following two ways: a paper check or direct deposit. If the student opts for the paper check, no additional work has to be done by the student. A paper check will print and mail out, typically on Wednesday afternoon of the week it is generated. However, if the student opts for direct deposit, he or she will have to complete their banking account information online through the Student Account Center.
At the beginning of each new term, this refunding process begins the week before classes start to ensure students receive their refunds by the first day of classes. Each paper check is mailed to the student's campus mailbox (if the student resides on campus) or their local address. These checks are unavailable for pickup in the Cashier's Office.
If you are expecting a refund, you may track the process online through your UNCGenie Student Account or the Student Account Center. Once you see your balance go from a credit to a student refund, you should be on the lookout for that refund later that week.